Faqs


Customer service


Do you have any questions?


We recommend that you read the Frequently Asked Questions section. This contains a collection of the answers to the most common questions people ask in relation to our website.
Alternatively, call us on (34) 916-44-31-95 from:

Monday to Friday, between 10.30 and 13.30 hours.
 


Frequently asked questions


In this section we have collected frequently asked questions posted to us by customers. If you don't find the answer you need call us on (34) 916-44-31-95 from: Monday to Friday, between 10.30 and 13.30 hours..

Or send us an email to tienda@consorcioquesos.com
 

Where do I start?

  1. Select your desired product. Do not forget to select the desired package
  2. Select the quantity you need and proceed to the selection of a transport company.
  3. Once done, you will be transferred to the bank to confirm the payment.

Is there a minimum purchase?

No, you can buy one or several products. What it is important to remember is that a purchase of 150 € includes shipping charges.

Can I increase my order?

Yes, provided that it has not been handed over to the transport.

How do I do it?

Place an order for the products to add as a new order. In special instructions mention to be consolidated with your previous order no. XXXXXX. Once processed and added, there will be an automatic return of the shipping costs generated by the second order.

Is buying at http://www.consorcioquesos.com safe? 

Online shopping at http://www.consorcioquesos.com is totally safe. There are two payment alternatives: charge by VISA or MasterCard credit cards

How do I request an invoice?

You have two ways to request an invoice: call us at (34) 916-44-31-95 or write us an email to tienda@consorcioquesos.com

From where can I order my purchases?

From Spain (except Canary Islands, Ceuta and Melilla) and  UE. Contact us if you want to purchase from a different place.

In the case of any doubt, do not hesitate to contact us.  

 

How do you ship my order? 

We use two reliable transport companies: ASM and Kiala.


What are the shipping charges?

For international shipments we operate with ASM. The price is 14 euros within zone A and 19 euros within zone B.

Zone A: France, Germany, Austria, United Kingdom, Italy, Belgium, Holland, Luxembourg and Ireland.
Zone B: Remaining countries belonging to UE, Norway and Switzerland


How do I receive my order?

We offer you two possibilities depending on the carrier you selected at the time of your order.

If you have selected ASM you will receive your purchase in your house or in one of its local offices within a schedule of delivery that you can select.

If you have selected KIALA you can pick up your purchase in one of the 1500 collection points that this company has distributed throughout Spain and shortly in EU countries.

At what time will my order be delivered?

Depending on the carrier you select, your orders will be delivered within a period of 24 to 72 hours.

Visit the website of the transport companies we work with:

https://www.kiala.es/tnt
http://www.asmred.com/wp/

 

How can I follow the status of my purchase?

Through the web page of the selected transportation company.

Here are the links:

https://www.kiala.es/tnt
http://www.asmred.com/wp/

How can I follow the status of my purchase?

Through the web page of the selected transportation company.

If you want to return a product, call us at (34) 916-44-31-95, write us an email to tienda@consorcioquesos.com

What are the return conditions? 

The product must be in the same maintenance state in which it was delivered and must maintain, to the extent possible, its original packaging and labeling. 

The shipment must be made using the same box or envelope that we have sent to you or, in its defect in some similar format that guarantees that it will be returned in perfect condition.

A copy of the delivery note must be included within the package, where in addition all products being returned and the reason for the return should be clearly marked. 

Who pays for the shipping costs on returns? 

If the reason for the return is attributable to El Consorcio de Quesos Tradicionales S.A. (the product is defective, it is not what you've requested, etc.), we will pay for the shipping costs. If the reason for this is another (the products have been delivered without a problem but they are not to your liking), El Consorcio de Quesos Tradicionales S.A. shall pay the cost of the products except the return shipping costs that shall be borne by the customer.

How do I start the return process? 
 

If you want to return a product, call us at (34) 916-44-31-95, write us an email to tienda@consorcioquesos.com  or fill in the contact form available in the customer care section, selecting 'I would like to return products' 

How do I register?

At the top of the website you may find the word "Register". Click, fill in the different fields that are marked with “*”: 

How do I access my account? 

At the top, next to "Register", click on "Access Your Account". Enter the email address that you used in the registration and enter your password. 

In addition, if you want, and are registered in Facebook, you can clickon "Access with Facebook" and in just one click you're already within your user account. 

What is 'Access with Facebook'? 

In tienda@consorcioquesos.com   we have implemented this tool that aims to make things easier for you. If you have a Facebook account and don't want to waste time filling out forms, we give you the ability to synchronize your account of tienda@consorcioquesos.com with Facebook and to access by pressing just one button. 

What can i do in my account? 

In the section "Your account" you can change your personal data, manage your addresses, and check your last purchases. 

How do I unsubscribe from Offers and News? 

If you do not want to receive more news and custom offers you can unsubscribe by clicking on 'To unsubscribe click here" that you will find at the bottom of all our e-mails